Field Service, Help Desk and technical support are there to assist you.
Our field service teams provide much more than an on-site breakdown service. We are also able to assist with commissioning, training, process improvement and routine maintenance. Each engineer has been factory trained, provided with tested and verified calibration equipment, and also carries an extensive range of both spares and new instrumentation. Our engineers are also trained to complete their activities within the discipline and requirements of validated plant, equipment and processes and to suitably record all the necessary changes and re-validate as and where necessary.
Our customer help desk facility provides technical telephone support. It is staffed only by engineers who have many years of experience and will be aware of GAMP4 Project and Procedure Management requirements. Typically, the service answers specification and configuration queries on Eurotherm products and systems. We can also offer telephone support for software products to contract customers. All help and advice given will be within the restriction of ISPE Gamp5 Guidelines and demands where appropriate.
During commissioning or upgrade, a small amount of technical support by our engineers could save your own staff a great deal of time. Our Technical Support team can also provide additional application advice over the phone or by email. This service is available to you by the hour or by the day, and additional time can be ‘banked’ for future requirements. This is in addition to technical support time ‘built-in’ to many Eurotherm products at the time of purchase.