The Product Obsolescence Procedure defines a series of Actions and Checklists to acknowledge the passage of a Product into and through the Obsolescence criteria (see Appendix 2). This proposal defines the specific detailed actions required to completely and fully implement the actions of that procedure.
During the life of the product, the Service and Repair activity monitor the level of repairs and use of spares.
As a minimum this activity must start no later than when the product is moved from ‘Current’ to ‘Available’ classification.
This information is used to help predict the spares stock holding requirements.
The review and definition of product status is carried out as required.
Purchasing, Manufacturing, Service Centre and Customer Support communicate, to the Portfolio Manager, any on-going issues that affect the ability of Eurotherm to continue the manufacture and supply of any product currently in the ‘available’ category, and during the ‘Lifetime’ category to maintain Service Support. In such an instance a series of additional reviews are convened to monitor the situation and decide upon any extraordinary actions necessary. This may result in the premature entry of an instrument into an obsolescence category.
Progression through each phase of obsolescence requires acceptance of the plan by Marketing Director, Sales Director, R&D Director and Portfolio Manager.
Notification of Level 1 status is distributed to UK Sales and Service and Group Companies.
There is no feature development of products unless it affects safety or is to rectify field failures.
Alternative product offerings are identified. There may be a number of alternatives, depending upon the capabilities of the alternatives available. Definition of alternatives should include all information required to install the replacement instrument in place of the original. This includes cross-reference wiring information from one instrument to the other and operating instructions.
Notification of Level 2 status is distributed to UK Sales and Service and Group Companies.
Lists of all known users, during the last two years, of the product to be provided to the Sales Engineers, Group Companies and direct to ‘Third Party’ operations as appropriate, together with personalised copies of a letter detailing status of the product in question and the possible alternatives.
In the UK, after three months all customers not yet contacted by the Sales Engineer to be contacted directly from Worthing with a personalised letter detailing status of the product in question and defining recommended alternatives.
Purchasing need to be informed and demand (forecast) amended. Any last time buy requirements to be collated by UK Service centre.
Apart from supporting documentation in the document library, all product promotional material is removed from the website.
Continue to promote alternative replacement products – include a notice in each repair returned.
Product Availability: None
Spares Availability: Limited for Service activities only.
Product should be removed from Sales Order Processing System and assemblies made obsolete.
Continue to promote obsolescence status of the product and offer advantages of replacement with the alternatives available. Support is very limited, affected by spares stocks and replacement parts availability.