Technical or application support

For telephone support (office hours)

Call us on 01903 695777 Waiting times are typically less than 5 minutes.

Technical e-mail support

Contact us for support and technical queries. Eurotherm typically respond same working day, but if your email arrives late in the afternoon then the response could be the next working day.

Eurotherm is a global organisation with technical support teams in USA, Europe and APAC. If you contact us outside our local office hours, one of our colleagues in another country may be able to help. However, we cannot guarantee they can provide support in your language.

Contact Us

RMA request

If you think your product needs to be returned, please complete our online Return Material Authorization (RMA) form. The form is intended to gather the minimum amount of information required by Watlow to understand your reason for the RMA request. Please wait for RMA approval and instructions from our team before sending any product back.

RMA Request

Eurotherm Service Level Agreements

Please submit a support request (SR) by emailing techsupport.eu@watlow.com.  A dedicated out-of-hours 24-7 telephone support line is available to customers with SLA agreements – please refer to your SLA for the telephone number. Please quote your SR reference to your engineer.

Click here to visit the Service SLA page. Eurotherm is a global organisation with technical support teams in USA, Europe and APAC.

Downloads

Browse our extensive range of Data sheets, Brochures, User guides, Certifications, CAD drawings, Case Studies, App Notes, T’s & C’s and more, all available for download today.

> Discover our extensive range of Downloads

Alternative support channels

If you typically purchase Eurotherm products from one of Eurotherm’s partners then they can also provide support and may have more knowledge of your applications, circumstances and installed base. A list of partners for your country can be found here.

> Global reach

Discontinued Eurotherm Products and Obsolescence policy

Eurotherm is always enhancing and developing products and solutions as technologies progress, this results in some older product ranges becoming obsolete – More information on these ranges are available in our Obsolete Product section

> Discontinued Products

> Obsolescence policy

Video Tutorials

E+PLC

EPC3000

EPC2000

> All video tutorials​

Eurotherm Support Articles

Read our extensive range of support articles

> Explore our Support Articles

Eurotherm Services

Eurotherms comprehensive support covers both obsolete product ranges as well as the latest innovations. From small solutions to complex systems, investing in our support services can help you to increase efficiency, maximise plant availability and protect your valuable investments. With an extensive range of on and off-line support, you can choose which method of help you receive

> Discover our Services