Support Services

Our highly trained engineers can provide a full range of commissioning and training services to support the installation of a new system, upgrades or ongoing operator training. We can help you every step of the way with instrument configuration prior to instrument shipment, on-site installation, system optimisation, upgrade services and comprehensive training modules . Our engineers can work alone or with your plant engineering staff to enable knowledge transfer. Once commissioning is complete, electronic copies of all instrument configurations can be provided in electronic form for future use.

Eurotherm engineers are experienced in taking on upgrade projects for your control and data management equipment. They will take complete control of the project, including panel and wiring modifications, configuration and testing. Such projects can help improve your process performance, add new features to your system and have been shown to be an efficient mechanism for gaining compliance to regulations such as AMS2750 and FDA 21 CFR Part 11.


Training is an important part in the provision of an industrial automation system and can help to ensure you get the maximum from your investment as well as keeping your operation running smoothly. Eurotherm offers training for all employees, from operators to engineering specialists, to help you develop the skills and knowledge you require on site.

Our range of training services may be carried out on site or at one of our Technical Centres and include:

  • Operator training during commissioning
  • Product/operator training
  • Understanding control theory 
  • Networks
  • Advanced courses in control, data management and other topics
  • Advanced courses in using and programming our products and systems

Extended warranties

This service is available to our customers with Service Level Agreement to extend their current hardware warranty for further period of time as required. All hardware covered by the agreement is repaired free of charge.

Get Support

Join our User Forum to access frequently asked questions from our community and resolve support issues:

Get support here

Need to talk to our technical team? Call the help desk on the below:

Controllers & Indicators
Phone: (703) 724-7316

Phone: (703) 724-7318

Recorders and Data Acquisition
Phone: (703) 724-7315

Action Instruments
Phone: (703) 724-7314

Power Products
Phone: (703) 724-7317

Sensors & Actuators
Phone: (703) 724-7319


FAX number for all technical support (703) 724-7301

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Eurotherm Service Center

Services Available:

• Repairs to current and legacy products
• Calibration to National Standards - UKAS, AMS2750E
• Hardware and software upgrades
• Legacy spare parts
• Product refurbishment
• 6 point product health check

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