What does SLA cover?
The beauty of an SLA is that it can be tailored to cover the items you require and provide the services that you want. You can pre -book resources to aid production planning and have the level of access you need in the response time that you need it. It consists of professional service offerings customised to meet your needs. SLAs are completely flexible and can be adapted to your service requirements both today and in the future.
Why can a SLA improve your return on investment?
A SLA is designed to deliver value for money and cover the needs of your system through its lifetime. It will help maintain reliability and reduce downtime through a shared understanding of your process and its requirements. An SLA is based on proven support services and is made to fit your process while being much more than a ‘standard service’