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The Product Obsolescence Procedure

The Product Obsolescence Procedure defines the procedure for the removal and recording of Change Note controlled Offers, Parts or Offer Features/Options and, as required, subsequent obsolescence of associated parts/documentation.

General Product Management Obsolescence Management:

During the life of the Offer, the Service and Repair activity monitor the level of repairs and use of spares.

As a minimum this activity must start no later than when the Offer is moved from ‘Current’ to ‘Limited Availability’ classification.

This information is used to help predict the spares stock holding requirements.

The review and definition of offer status is carried out as required.

Purchasing, Manufacturing, Service Centre and Customer Support communicate, to the Portfolio Manager, any on-going issues that affect the ability of Eurotherm to continue the manufacture and supply of any offer currently in the ‘Available’ category, and during the ‘Lifetime Care’ category to maintain Service Support. In such an instance a series of additional reviews are convened to monitor the situation and decide upon any extraordinary actions necessary. This may result in the premature entry of an Offer into an obsolescence category.

Basic Obsolescence Timing:

Offer/Portfolio Managers have overall ownership of the process, overseeing appropriate internal and external communication activities and initiating obsolescence activities, with respect to their portfolios, as and when required.

Current – ‘Level 1’ – Under Review

Notification of entry into Level 1 should be issued by respective Offer/Product Portfolio Manager, via the Eurotherm internal ‘Market Share’ communication, in the form of a technical bulletin.

Unless there are critical safety issues or field failures to resolve, no feature developments shall be undertaken, after Offers have moved to Level 1 obsolescence.

Alternative product offerings are identified. There may be a number of alternatives, depending upon the capabilities of the alternatives available. Definition of alternatives should include all information required to install the replacement instrument in place of the original.

Limited Availability – ‘Level 2’ – No Longer Available but may be by Special Order Only

Notification of entry into Level 2 should be issued by respective Offer/Product Portfolio Manager, via the Eurotherm internal ‘Market Share’ communication, in the form of a technical bulletin.

Last Time Buys must be requested from external Customers and internal Service organizations, necessary to order sufficient component stock levels and support Service requests during Level 3 obsolescence – this is the last opportunity for spares/stock orders to be made with suppliers and received/fulfilled for customers.

Lists of all known customers from the previous two years must be provided to the Sales Engineers, Group Companies and direct to ‘Third Party’ operations as appropriate, together with notices detailing status of the Offer in question and possible alternatives, if any. Relevant Sales organizations should then contact said customers detailing status of the product in question and defining recommended alternatives.

Purchasing need to be informed and demand (forecast) amended – moreover, any last time buy requirements must be collated by the Service centre.

Lifetime Care – ‘Level 3’ – No Longer Available

Notification of entry into Level 3 should be issued by respective Offer/Product Portfolio Manager, via the Eurotherm internal ‘Market Share’ communication, in the form of a technical bulletin.

Offers/Products are no longer produced at the Level 3 obsolescence stage, but supported by the Service organization only. During this Level, all relevant promotional/marketing assets must be removed, amended and updated; this includes (but not limited to) Brochures, Website Pages and Portfolio Roadmaps.

Internal Systems amended to restrict new orders from being raised.

  • Offer/Product availability: none
  • Spares Availability: limited for Service support activities only

Continue to promote alternative replacement products – include a notice in each repair returned.

Obsolete – ‘Level 4’ Beyond Economical Repair

Notification of entry into Level 4 should be issued by (respective) Service Manager, via the Eurotherm internal ‘Market Share’ communication, in the form of a technical bulletin.

Service organization no longer has stock of Parts/Spares to continue supporting Offer – all returns Beyond Economic Repair/Unserviceable.

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