{"id":72491,"date":"2018-11-23T10:26:35","date_gmt":"2018-11-23T10:26:35","guid":{"rendered":"https:\/\/www.eurotherm.com\/service-level-agreements-sla\/"},"modified":"2021-03-24T21:06:01","modified_gmt":"2021-03-24T13:06:01","slug":"service-level-agreements-sla","status":"publish","type":"page","link":"https:\/\/www.eurotherm.com\/fr\/services\/service-level-agreements-sla\/","title":{"rendered":"Contrats de Services (SLA)"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":49662,"parent":72601,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-72491","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contrats de Services (SLA) | Eurotherm Limited<\/title>\n<meta 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class=\"g9WsWb\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container hide-focus-ring tw-nfl\" tabindex=\"0\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Traduction\"><span lang=\"fr\">Une offre sur-mesure pour vous aider \u00e0 s\u00e9curiser et p\u00e9r\u00e9niser vos installations tout en ma\u00eetrisant vos co\u00fbts.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","background_image":{"ID":67736,"id":67736,"title":"Eurotherm-Training-sapplication-support","filename":"Eurotherm-Training-sapplication-support.jpg","filesize":172180,"url":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support.jpg","link":"https:\/\/www.eurotherm.com\/fr\/support\/attachment\/eurotherm-training-sapplication-support-2\/","alt":"","author":"3","description":"","caption":"","name":"eurotherm-training-sapplication-support-2","status":"inherit","uploaded_to":72001,"date":"2019-04-11 06:38:18","modified":"2019-04-11 06:38:18","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.eurotherm.com\/wp-includes\/images\/media\/default.png","width":1920,"height":450,"sizes":{"thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support-300x70.jpg","medium-width":300,"medium-height":70,"medium_large":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support-768x180.jpg","medium_large-width":768,"medium_large-height":180,"large":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support-1024x240.jpg","large-width":1024,"large-height":240,"1536x1536":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support.jpg","1536x1536-width":1536,"1536x1536-height":360,"2048x2048":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support.jpg","2048x2048-width":1920,"2048x2048-height":450,"woocommerce_thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support-300x300.jpg","woocommerce_thumbnail-width":300,"woocommerce_thumbnail-height":300,"woocommerce_single":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support-600x141.jpg","woocommerce_single-width":600,"woocommerce_single-height":141,"woocommerce_gallery_thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/04\/Eurotherm-Training-sapplication-support-100x100.jpg","woocommerce_gallery_thumbnail-width":100,"woocommerce_gallery_thumbnail-height":100}},"header_buttons":false},{"acf_fc_layout":"half_text_-_half_image","textarea":"<h2>Les contrats de services Eurotherm<\/h2>\n<p>Eurotherm vous propose 3 niveaux de contrats SLA selon vos besoins d&rsquo;assistance en cas de d\u00e9faillance ou d&rsquo;arr\u00eat de production, et de la r\u00e9activit\u00e9 souhait\u00e9e. Chaque contrat reste personnalisable en fonction de vos besoins, avec une tarification d\u00e9gressive selon la dur\u00e9e. Tout en b\u00e9n\u00e9ficiant d&rsquo;une expertise technique de nos experts, les contrats de services Eurotherm vous aident \u00e0 :<\/p>\n<ul>\n<li>Minimiser les arr\u00eats de production.<\/li>\n<li>Optimiser vos OPEX\/CAPEX.<\/li>\n<li>Maintenir un avantage technologique.<\/li>\n<\/ul>\n<div class=\"jhH5U\">\n<div id=\"tw-ob\" class=\"tw-src-ltr\">\n<div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"kAz1tf\" class=\"g9WsWb\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","lay_seven_button_link":"https:\/\/www.eurotherm.com\/?wpdmdl=87177","lay_seven_button_text":"En savoir plus","limage":{"ID":102031,"id":102031,"title":"heating engineers on site","filename":"iStock-1188291568-modified-green-helmets.jpg","filesize":871206,"url":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets.jpg","link":"https:\/\/www.eurotherm.com\/fr\/services\/service-level-agreements-sla\/attachment\/heating-engineers-on-site-2\/","alt":"","author":"4","description":"","caption":"female boiler room operative","name":"heating-engineers-on-site-2","status":"inherit","uploaded_to":72491,"date":"2020-11-09 10:52:54","modified":"2020-11-09 10:52:54","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.eurotherm.com\/wp-includes\/images\/media\/default.png","width":1981,"height":1321,"sizes":{"thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets-300x200.jpg","medium-width":300,"medium-height":200,"medium_large":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets-768x512.jpg","medium_large-width":768,"medium_large-height":512,"large":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets-1024x683.jpg","large-width":1024,"large-height":683,"1536x1536":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets-1536x1024.jpg","1536x1536-width":1536,"1536x1536-height":1024,"2048x2048":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets.jpg","2048x2048-width":1981,"2048x2048-height":1321,"woocommerce_thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets-300x300.jpg","woocommerce_thumbnail-width":300,"woocommerce_thumbnail-height":300,"woocommerce_single":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets-600x400.jpg","woocommerce_single-width":600,"woocommerce_single-height":400,"woocommerce_gallery_thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2020\/11\/iStock-1188291568-modified-green-helmets-100x100.jpg","woocommerce_gallery_thumbnail-width":100,"woocommerce_gallery_thumbnail-height":100}},"limage_image_caption":""},{"acf_fc_layout":"3_column_block_areas","three_blocks_activate_card_mode":false,"custom_section_id":"","three_blocks":[{"three_featured_image":false,"small_featured_image_alt":false,"three_text_block":"<h2>Support &amp; Prise en main \u00e0 distance<\/h2>\n<p>Engagement d&rsquo;un rappel selon un d\u00e9lai d\u00e9fini dans votre contrat &#8211; de 1h \u00e0 4h.<\/p>\n<ul>\n<li>Assistance t\u00e9l\u00e9phonique joignable aux jours et aux heures d&rsquo;ouverture de la soci\u00e9t\u00e9.<\/li>\n<li>Support 24h\/24 &amp; 7j\/7 en cas de remplacement du mat\u00e9riel.<\/li>\n<\/ul>\n","three_col_contact_form_instead_of_link":false,"three_col_button_link":"","three_col_button_text":"","three_col_shortcode":"","three_col_open_in_new_tab":false},{"three_featured_image":false,"small_featured_image_alt":false,"three_text_block":"<h2>Intervention sur site<\/h2>\n<p>Engagement d&rsquo;une intervention selon un d\u00e9lai d\u00e9fini dans votre contrat &#8211; de 24h \u00e0 48h.<\/p>\n<ul>\n<li>D\u00e9pannage.<\/li>\n<li>Maintenance pr\u00e9ventive.<\/li>\n<li>Mises \u00e0 jour des applications.<\/li>\n<li>Remise sur les journ\u00e9es d&rsquo;interventions suppl\u00e9mentaires hors contrat.<\/li>\n<\/ul>\n","three_col_contact_form_instead_of_link":false,"three_col_button_link":"","three_col_button_text":"","three_col_shortcode":"","three_col_open_in_new_tab":false},{"three_featured_image":false,"small_featured_image_alt":false,"three_text_block":"<h2>Renouvellement &amp; Maintenance du parc informatique<\/h2>\n<ul>\n<li>Renouvellement du mat\u00e9riel.<\/li>\n<li>Mises \u00e0 jour et renouvellement des logiciels.<\/li>\n<li>Clonage des applications.<\/li>\n<li>Gestion des correctifs (patchs) selon le standard de cybers\u00e9curit\u00e9 CEI 62443.<\/li>\n<\/ul>\n","three_col_contact_form_instead_of_link":false,"three_col_button_link":"","three_col_button_text":"","three_col_shortcode":"","three_col_open_in_new_tab":false}]},{"acf_fc_layout":"3_column_block_areas","three_blocks_activate_card_mode":false,"custom_section_id":"","three_blocks":[{"three_featured_image":false,"small_featured_image_alt":false,"three_text_block":"<h2>Formation<\/h2>\n<ul>\n<li>Formation sur nos solutions, syst\u00e8mes et produits.<\/li>\n<li>Remise sur les formations du catalogue.<\/li>\n<\/ul>\n","three_col_contact_form_instead_of_link":false,"three_col_button_link":"","three_col_button_text":"","three_col_shortcode":"","three_col_open_in_new_tab":false},{"three_featured_image":false,"small_featured_image_alt":false,"three_text_block":"<h2>Gestion des pi\u00e8ces de rechange<\/h2>\n<ul>\n<li>Stock de pi\u00e8ces d\u00e9tach\u00e9es sur site.<\/li>\n<li>Maintien du stock et renouvellement des pi\u00e8ces.<\/li>\n<\/ul>\n","three_col_contact_form_instead_of_link":false,"three_col_button_link":"","three_col_button_text":"","three_col_shortcode":"","three_col_open_in_new_tab":false},{"three_featured_image":false,"small_featured_image_alt":false,"three_text_block":"","three_col_contact_form_instead_of_link":false,"three_col_button_link":"","three_col_button_text":"","three_col_shortcode":"","three_col_open_in_new_tab":false}]}],"show_sidebar":false,"display_accreditations":false,"related_products":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/pages\/72491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/comments?post=72491"}],"version-history":[{"count":56,"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/pages\/72491\/revisions"}],"predecessor-version":[{"id":112268,"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/pages\/72491\/revisions\/112268"}],"up":[{"embeddable":true,"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/pages\/72601"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/media\/49662"}],"wp:attachment":[{"href":"https:\/\/www.eurotherm.com\/fr\/wp-json\/wp\/v2\/media?parent=72491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}