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18:39:29","modified":"2024-06-06 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id=\"support\">For telephone support (office hours)<\/h2>\n<p>Call us on +61 3 9550 4149 <em>Waiting times are typically less than 5 minutes<\/em><\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"full_width_text_block","full_text_block":"<h2 id=\"Next\">Email Support<\/h2>\n<p>Email us for support and technical queries. <a href=\"mailto:jay.agustin@watlow.com\">jay.agustin@watlow.com<\/a>. <em>Eurotherm typically respond same working day, but if your email arrives late in the afternoon then the response could be next working day.<\/em><\/p>\n<p><a href=\"mailto:jay.agustin@watlow.com\">>\u00a0Email us direct today<\/a><\/p>\n<p> <\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"full_width_text_block","full_text_block":"<h2 id=\"Outside\">Support Outside office hours<\/h2>\n<p>Email us at <a href=\"mailto:jay.agustin@watlow.com\">jay.agustin@watlow.com<\/a>.\u00a0A dedicated telephone support line is available to customers with SLA agreements. Click to visit the\u00a0<a href=\"https:\/\/www.eurotherm.com\/au\/services\/service-level-agreements-sla\/\">Service SLA page<\/a>.\u00a0Eurotherm is a global organisation with technical support teams in USA, Europe and APAC. If you contact us\u00a0outside our local office hours, one of our colleagues in another country may be able to help. However, we cannot guarantee they can provide support in your language.<\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"full_width_text_block","full_text_block":"<h2 id=\"Downloads\">Downloads<\/h2>\n<p>Browse our extensive range of Data sheets, Brochures, User guides, Certifications, CAD drawings, Case Studies, App Notes, T\u2019s & C\u2019s and more, all available for download today.<\/p>\n<p><a href=\"https:\/\/www.eurotherm.com\/en\/eurotherm-downloads\/\">> Discover our extensive range of Downloads<\/a><\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"full_width_text_block","full_text_block":"<h2 id=\"Other\">Alternative support channels<\/h2>\n<p>If you typically purchase Eurotherm products from one of Eurotherm\u2019s partners then they can also provide support and may have more knowledge of your applications, circumstances and installed base. <a href=\"https:\/\/www.eurotherm.com\/au\/contact-us\/worldwide\/\">A list of partners for your country can be found\u00a0here.<\/a><\/p>\n<p><a href=\"https:\/\/www.eurotherm.com\/au\/contact-us\/worldwide\/\">> Global reach<\/a><\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"full_width_text_block","full_text_block":"<h2 id=\"Obsolete\">Discontinued Eurotherm Products and Obsolescence policy<\/h2>\n<p>Eurotherm is always enhancing and developing products and solutions as technologies progress, this results in some older product ranges becoming obsolete \u2013 More information on these ranges are available in our Obsolete Product section<\/p>\n<p><a href=\"https:\/\/www.eurotherm.com\/au\/support\/discontinued-and-obsolete-eurotherm-products\/\">> Discontinued Products<\/a><\/p>\n<p><a href=\"https:\/\/www.eurotherm.com\/au\/support\/obsolescence-procedure\/\">>\u00a0Obsolescence policy<\/a><\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"full_width_text_block","full_text_block":"<h2 id=\"Video\">Video Tutorials<\/h2>\n<p><a href=\"https:\/\/www.eurotherm.com\/au\/machine-control-process-automation-articles-au\/eplc-video-tutorials\/\">E+PLC<\/a><\/p>\n<p><a href=\"https:\/\/www.eurotherm.com\/au\/temperature-control-au\/epc3000-how-to-tutorials\/\">EPC3000<\/a><\/p>\n<p><a href=\"https:\/\/www.eurotherm.com\/au\/temperature-control-au\/epc2000-how-to-tutorials\/\">EPC2000<\/a><\/p>\n<p><a href=\"https:\/\/www.eurotherm.com\/au\/video-tutorials\/\" target=\"_blank\" rel=\"noopener\">> All video tutorials<\/a>\u200b<\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"full_width_text_block","full_text_block":"<h2 id=\"Articles\">Eurotherm Support Articles<\/h2>\n<p>Read our extensive range of support articles<\/p>\n<p><a href=\"\/support-articles\/\">> Explore our Support Articles<\/a><\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"full_width_text_block","full_text_block":"<h2 id=\"Services\">Eurotherm Services<\/h2>\n<p>Eurotherms comprehensive support covers both obsolete product ranges as well as the latest innovations. From small solutions to complex systems, investing in our support services can help you to increase efficiency, maximise plant availability and protect your valuable investments. With an extensive range of on and off-line support, you can choose which method of help you receive<\/p>\n<p><a href=\"https:\/\/www.eurotherm.com\/au\/services\/\">> Discover our Services<\/a><\/p>\n","button_link":null,"button_text":"","remove_top_margin":false,"remove_bottom_margin":false},{"acf_fc_layout":"dark_column_block","dark_text_block":"<h2>Green Premium<\/h2>\n<p>Go green. Reach your efficiency goals and exceed industry standards (RoHS directive, REACH regulation, transparency through a Product Environmental Profile + an End of Life instruction). All thanks to one unique ecolabel.<\/p>\n","dark_background_image":{"ID":90416,"id":90416,"title":"glass-manufacturing-articles","filename":"glass-manufacturing-articles.jpg","filesize":7892,"url":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles.jpg","link":"https:\/\/www.eurotherm.com\/au\/glass-manufacturing-process-solutions\/attachment\/glass-manufacturing-articles\/","alt":"","author":"3","description":"","caption":"","name":"glass-manufacturing-articles","status":"inherit","uploaded_to":71489,"date":"2019-03-06 09:12:25","modified":"2019-03-06 09:12:25","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.eurotherm.com\/wp-includes\/images\/media\/default.png","width":275,"height":110,"sizes":{"thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles-150x110.jpg","thumbnail-width":150,"thumbnail-height":110,"medium":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles.jpg","medium-width":275,"medium-height":110,"medium_large":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles.jpg","medium_large-width":275,"medium_large-height":110,"large":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles.jpg","large-width":275,"large-height":110,"1536x1536":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles.jpg","1536x1536-width":275,"1536x1536-height":110,"2048x2048":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles.jpg","2048x2048-width":275,"2048x2048-height":110,"woocommerce_thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles.jpg","woocommerce_thumbnail-width":275,"woocommerce_thumbnail-height":110,"woocommerce_single":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles.jpg","woocommerce_single-width":275,"woocommerce_single-height":110,"woocommerce_gallery_thumbnail":"https:\/\/www.eurotherm.com\/wp-content\/uploads\/2019\/03\/glass-manufacturing-articles-100x100.jpg","woocommerce_gallery_thumbnail-width":100,"woocommerce_gallery_thumbnail-height":100}},"dark_buttons":[{"dark_button_link":"\/support\/green-premium\/","dark_button_text":"Explore our Green Premium offer"}],"dark_reduce_padding":false,"dark_reduce_text_width":false}],"show_sidebar":false},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/pages\/71278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/comments?post=71278"}],"version-history":[{"count":16,"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/pages\/71278\/revisions"}],"predecessor-version":[{"id":154021,"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/pages\/71278\/revisions\/154021"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/media\/71281"}],"wp:attachment":[{"href":"https:\/\/www.eurotherm.com\/au\/wp-json\/wp\/v2\/media?parent=71278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}