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Sales Order Cancellations
Order cancellations must be received in writing (email, fax or mail) and are subject to a 25% cancellation fee. If the order
has shipped from the manufacturing facility, it cannot be cancelled.
Returns
Generally, all purchases of any Eurotherm product are considered final.
- Any consideration of a product return must be reviewed
and approved by senior management from the
Eurotherm Inc Sales and Finance group.
- Product that is older than 3 months will not be considered
for return. Product that is under 3 months old, if it
is allowed to be returned, will be subject to a 25% restocking
fee.
- All requests for return must be made in writing and
include a list of products to be returned along with model
numbers, serial numbers, and original order information.
- All products returned must be in their original
packaging.
- Product that is not of the current firmware and software
version cannot be returned. Non-standard product
cannot be returned.
- Products that have been made obsolete cannot be
returned.
Any product returned to Eurotherm must be accompanied by a Return Materials Authorization (RMA) number issued by
the Sales Department. Product returned to Seller without an RMA will not be processed for any reason.
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