Life Sciences Lifetime Services

Have your process working first and on time - ensuring you get the best from your investment in plant and instrumentation and total support for up to 5 years. 

Commissioning

Our commissioning services include everything from configuring an instrument before it is dispatched, through to on-site installation and optimization, and validation of projects prior to the process qualification phase. During this process your staff can be trained on the configuration and operator routine. Our engineers can work alone, or alongside your plant engineering staff to reduce costs and enable knowledge transfer. After commissioning, electronic copies of the instrument configurations can be provided on CD for future use.

Re-furbishing existing panels to upgrade the control and acquisition equipment is becoming increasingly popular. The Eurotherm engineer will take control of the complete project including panel and wiring modifications. This can can provide a cost efficient method to gain compliance to regulatory standards like NADCAP and FDA.

Training

Industry today is subject to a constant demand to do more with less and if you’re engaged in industrial automation of any sort, you will appreciate that the right training can make a significant contribution to developing your company’s competitive advantage. Through Eurotherm training, your employees from operators to engineering specialists, can develop the skills and knowledge required to maximize the results from your investment in plant and instrumentation. Eurotherm offers a range of scaleable, modular learning solutions, for product and applications, together with the knowledge required for GAMP4 Project execution. This training can be delivered at your site or at our training centre.

Extended Warranties

Eurotherm  offers an extended warranty on new equipment, that can provide cover for up to 5 years. The warranty covers the cost of all parts and labour to repair any instrument that fails during normal use, with the exception of consumable items.

Any faulty instrument returned to us will be fully repaired and returned to you within 7 days of receipt.

Should you require an engineer to come to your site, this can be arranged at a specially reduced call-out rate.

All parts and materials used by the engineer will be supplied free of charge under warranty.

Lifetime Service Agreements

Assured response to site, fixed costs and agreed maintenance routines are all provided with Lifetime Support Agreements. You decide the level of service for each element of the contract. Response to site can be from within 8 hours or up to next working day. Telephone support can be enhanced to 24/7 cover. Instrument warranties can be extended under the contract to provide fixed costs for maintenance.

Configuration back-ups of equipment and PCs can be included to enhance up time. On site spares can be provided to ensure that instrument failure causes the least amount of plant disruption. Elements of the contract may be passed onto the next year if they are unused. The contract will clearly show the levels of support being provided, also the recording of both Software and Hardware version levels, for validation purposes, and the amount of time contracted to give complete transparency to the agreement.

Calibration

Eurotherm can provide UKAS Accredited calibration certificates for a wide range of process parameters. Other parameters can be calibrated and are supplied with Eurotherm traceable calibration certificates.

This service can be on-site or at the calibration laboratory situated in the UK. When conducted on-site, if an instrument fails calibration a loan or replacement item is supplied to minimise plant disruption. The calibration team are a specialist group of engineers within Eurotherm and are backed by a team within the factory. These teams are able to work to the wide range of regulations and procedures operated by different companies including: GAMP, UKAS and ISO9000 procedures.

In particular, Calibration Scheduling modules are available to be integrated with the process solutions. These scheduling activities allow you to benefit from Predictive Maintenance and Calibration planning. This planning can be further enhanced with support, as user documentation can be included into this environment. For example: maintenance and calibration procedures, sensor documentation.